Terms & Conditions

Warranty

We guarantee Battery Packs with BMS purchased from us with a 24 months warranty against defects in quality.

Chargers sold together with battery packs or purchased by our battery owners have 12 months warranty against defects in quality.

If you purchase Chargers Only and you are not our battery owners, there's 6 months warranty against defects in quality.

If you purchase BMS (Battery Management System) Only, there's no warranty.

If you purchase LiFePO4 Battery Cells Only, there's a 12 months warranty against defects in quality.

All products are checked for quality before being shipped out. If you purchased any items which appear to have a problem, please contact us. In most cases we are able to sort out the problem by providing technical support, without your sending anything back.

If we cannot resolve the problem by email we will provide you detailed instructions on how to return the item for repair or replacement only. Please do not return anything without first contacting us to obtain authorization. 

The warranty above is available for customers in the following countries ONLY:

USA, Canada, Australia, New Zealand, UK, France, Italy, Germany, Netherlands, Denmark, Ireland, Portugal, Austria, Spain, Belgium, Finland, Norway, Switzerland, Sweden, Japan, Singapore.

For customers in other countries, please contact aeo@newbatteria.com for details.

100% CUSTOMER SATISFACTION

It has been six years expenerence that we're producing and improving these LiFePO4 Lithium batteries, as well as making every customer satisfied.